Whether you have a question about your new home, a missed bin, or the green spaces around us, use this guide to find the right point of contact.
Your Home & Development Issues
For issues regarding your specific property or the immediate area under construction, please follow this hierarchy:
- Step 1: Your Builder: Most issues should be raised directly with your builder’s site team. After the initial handover period, you will transition to their central customer support.
- Step 2: Escalation: If your builder is unresponsive or the issue is inappropriate for them, contact the Urban & Civic Master Developer Lead:
- Contact: Christine Littlewood (Community Development Lead)
Estate Management & Public Spaces
Wintringham’s public realm is managed through a partnership between the Master Developer and estate management.
- Public Green Spaces: All public spaces (excluding adopted roads) are maintained by Encore Estate Management. Contact them directly to report issues with landscaping or communal park areas.
- Street Lighting: Most roads are currently maintained by the house builders until they are formally “adopted” by the council. If a street light is out, contact Christine Littlewood, who will identify the responsible builder for you.
Waste & Recycling
Refuse services are managed by Huntingdonshire District Council.
- Resources: Latest Refuse Calendar; Refuse Guide
- Missed Bins: If your bin was not collected, call the council on 01480 388640.
- Note: Call after 3:00 PM (but before 4:00 PM) to ensure collection within 3 working days.
- If the phone call does not resolve the issue, email: wasteminimisation@huntingdonshire.gov.uk
Connectivity
Internet Options: Check out our Broadband FAQs.
Local Representation
Wintringham is part of the St Neots East ward of the Town Council. Your elected officials represent our interests in local and national government.
| Authority | Representative / Body | Link |
| Town Council | St Neots Town Council (St Neots East Ward) | Find out more |
| Member of Parliament (St Neots and Mid Cambridgeshire) | Ian Sollom (Liberal Democrats) | Find out more |
Crime and anti-social behaviour
While Wintringham is a safe area, residents should take precautions to protect their homes and possessions and report any issues through the correct channels.
- Report crimes, issues or incidents to the Police.
- Report anti-social behaviour to the Huntingtonshire District Council.